Travel & Transport, Transforming the customer Journey Experience (long distance)

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New Trends in Motion

Emerging technologies such as the Internet of Things, Cloud Computing, Big Data & Analytics, Social and Mobile are changing the way travelers interact with transportation systems. Public sector investments in digital transport systems and smart mobility services, suggest that a "data everywhere" world is set to disrupt the transportation industry. In this context, transportation operators need to put the customer experience at the center of the journey.

January 29, 2019


Join us in Brussels for one day Executive Briefing to explore how Microsoft can help you in the Digital Transformation journey. We will share Microsoft's point of view on the transformation of Travel & Transport with special focus on long-distance traveler experience, we will get insights from experts, we will provide an overview of our solutions portfolio and discuss the implications of security, trusted cloud and privacy for your business. In this invitation-only Executive Briefing Microsoft will take you on a journey through:

  • trends and challenges in transportation from planning freight and passenger transport, to improved operations and assets management to share modern and personalized customer experience,
  • how digital transformation in transport is travelers and transport operators every day,
  • showcasing and sharing the experience of transportation and railways operators all over Europe,
  • art of the possible workshop techniques to apply research, envision & design high impact digital scenarios,
  • and how the shape of the delivery of the transportation services is going to evolve in the years to come.

We look forward to welcoming you to the Microsoft EBC in Brussels!

›› Agenda

08:30 - 09:15 Welcome Breakfast
09:15 - 09:30 Welcome & Briefing Objectives
09:30 - 10:15 Transforming the customer journey experience
10:15 - 10:30 Coffee Break
10:30 - 11:30 Customershowcase (NMBS/SNCB):enhancing traveler experiences
11:30 - 12:30 Trusted Data Sharing in Transport
12:30 - 13:30 Hot Lunch
13:30 - 14:30 Engaging with customers, x-cross sector experiences
14:30 - 15:30 Partner Showcases: Solutions for improved customer travel experiences (DXC, Moovit, Alstom, PayIQ)
15:30 - 16:00 Coffee Break
16:00 - 17:00 Partner Showcases: Solutions for improved customer travel experiences - demos (DXC, Moovit, Alstom, PayIQ)
17:00 - 17:30 Closing remarks and Wrap-Up
17:30 - 17:45 Close & Evaluations

›› Who should attend

This Executive Briefing is intended for business decision makers from Ministries of Transportation, National Transport Authorities and National Transportation operators (Railways, etc.). Decision maker profiles include Ministers, Deputy Ministers, Project & Program Manager, Chief Data Officer, CIO/CTO, CISO, Innovation and Strategy DG, etc.

›› Featured speakers

Julie Shainock
Global Managing Director Travel and Transportation Industry, Microsoft

Elena Casas
WE Industry Solutions Director

Bruno Schröder
National Technology Officer, Microsoft BeLux

Magnus Helmvee
Industry Solutions Manager Retail & Consumer Goods EMEA at Microsoft

Rob Gordon
Travel Transport Hospitality Industry - VP Digital Solutions Global, DXC Technology

Yovav Meydad
Chief Growth & Marketing Officer, Moovit

Laurent Mezzini
Director, City Flow & Energy solutions, Alstom

Timo Tuukkanen

Valentina Ion
Industry Solutions Manager EMEA, Microsoft

Practical information