Public Safety – Coordinated Response

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Digitally enabling first response


A common operating picture and real-time information are critical for enabling first responders to provide a proactive, coordinated, collaborative and informed response to protect the citizens they serve.

Cloud-based, hybrid and mobile solutions, enabled by secure Data/AI technology from Microsoft and its partners, help coordinate response and enable secure and real-time information sharing across agencies, breaking down silos, enhancing real-time communication and collaboration, and deepening citizen interaction.


November 29, 2018

 

A common operating picture and real-time information are critical for enabling first responders to provide a proactive, coordinated, collaborative and informed response to protect the citizens they serve.

Over the past decade, rising threats of terrorism, organised crime and challenges to public order, malicious use of social media, the advent of cyber-crime, as well as all crime sets have underscored the vital role police, fire and rescue, mountain and sea rescue, and civil defence officers play in managing public events from a local football match, to music concert or an international athletics competition and ensuring public order during times of unrest.

Meanwhile, natural and man-made emergencies and disasters are increasing and can occur anywhere and, on any scale, from a house fire or motorway accident, to a regional flood alert to an earthquake impacting an entire country. However, first response organizations are under increasing pressure to cut costs, even as they reduce response times and often while coordinating their activities with those of other agencies, both in the control room and on the ground.

Cloud-based, hybrid and mobile solutions, enabled by secure Data/AI technology from Microsoft and partner solutions such as Call Centres, Dispatch and Records Management, help coordinate response and enable real-time information sharing across agencies, breaking down silos, enhancing real-time communication and collaboration, and deepening citizen interaction.


›› Agenda


Part One: Welcome

08:30 - 09:00 Registration & Welcome Coffee
09:00 - 09:15 Welcome and Introductions

Part Two: Customer Viewpoints

09:15 - 10:15 Coordinated Response - Customer Viewpoints
10:15 - 10:30 Coffee Break

Part Three: Major Trends and Digital Transformation

10:30 - 11:00 International Trends in cross-agency collaboration & Use of IoT (EENA)
11:00 - 11:30 Digital Transformation in Coordinated Response
11:30 - 12:00 Q&A
12:00 - 13:00 Hot Lunch

Part Four: Innovative CAD/RMS Solutions and Technologies

13:00 - 13:30 Omni-Channel Contact Centers (Frequentis)
13:30 - 14:00 Computer-aided Dispatch (Hexagon)
14:00 - 14:45 Records Management Systems (Niche RMS)
14:45 - 15:15 Q&A and Coffee Break

Part Five: Innovative Emergncy Response Solutions and Technologies

15:15 - 15:45 Building an AI to help First Responders (Unblur)
15:45 - 16:15 Disaster mass warnings & Alerts (Regola)
16:15 - 16:45 GIS in Emergency Response (ESRI)
16:45 - 17:15 Q&A & Evaluation Forms
17:15 - 17:45 Closing Drink
 

›› Who should attend

BDMs and TDMs from organisations including Police, Fire & Rescue, Ambulance Service, Civil Defence, Disaster & Emergency Organisations and Research/Academia


›› Featured speakers

Kirk Arthur
Worldwide Public Safety & Justice Director, Microsoft Corporation


Andrew William Hawkins, Ph.D
Senior Director, Local & Regional Government (EMEA Region)


- more information to come -

Practical information